Client Support
In our support,
Your success is Primary.
Our training and resources to empower from day one.
Your in-person training starts before Onboarding and live support start at onboarding. We will continue to work alongside throughout your journey with us.
Improve your practice results and achieve larger goals with the help of insights from our network of doctors. These resources come at no additional cost to ensure you get the most out of our solutions.
Before onboarding our team starts preparing you for your journey
Assessing your practice’s needs to study challenges and tailoring our solutions to meet them, our onboarding team works to ensure you and staff feel confident on day one.
Step 1
Analyze your practice and assess your needs.
Step 2
Personalize the configuration and workflows of your solutions to best support your practice.
Step 3
Train you and staff and prepare them for go-live.
Step 4
Optimize your workflows and continue to help you develop expertise in our solutions.
Dedicated support you know by name
When it comes to support, you’re never left wondering where to look for. From the beginning, you’re given a Customer Success person. It’s one person with one mission—to do everything to support your practice’s success. They’re knowledgeable about the platform to learn more of your specialty and how our solutions can best serve you. Always!
Still unforeseen can happen, we are prepared for it.
Live customer support
Get live customer support through chat, email, web support, or over the phone whenever you need it 24/7.
We will ensure a customer support number with less than 2 minutes hold time, because we know your time is valuable.
Your support matters
Your input affects our approach to product enhancements. The proof is in our features. Finally supporting the families depending upon you.